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Recently my wife and I came to situation that we think is pretty messed up. We bought two new sleds this year a phazer for my wife, a nytro for me. I put a turbo on my Nytro so the warrenty is void right away, thats fine. We bought a phazer for my wife so she could ride around with me on a worry free sled, it has been great. We recently took the phazer in for the first service, they change the oil look it over and charge you 260.00 dollers, which is a rip off, we paid it thats fine. I change the oil and service all of my things, we only took the sled in for service because they say the warrenty could be void if you do not. Well anyway after couple of rides last weekend we were riding way back in summit when the phazer spewed all of its oil out and died. After reading about people getting oil changes and having the dealer forget to remove the old oil filter gasket, that is the first thing I check, sure thing they doubled up the gaskets on the oil filter. So we spend the next few hours on the mountain removing the air box, throttle bodies, etc to get to the oil filter which is a pita. Its not like the nytro on t he bottom of the engine, but on the front which is huge pain in the *** to get, let alone in back country with limited tools. We removed the extra gasket I ran back to the truck to get oil, I had only 2 quarts which was not enough, so after all that we ended up having to tow it home. Which ruined one the the most bluebird days of the winter, Not to mention we have to drove a hundred miles to drop it off and a hundred miles to pick it up at the dealer. So my wife is pissed, she loves that sled and now thinks the reliability has been compromised from running out of oil. So we decide that its only fair they refund our oil change and extend our warrenty. The dealer says they will only refund 206.00 for in store credit. My wife says that is not good enough, so they have mechanic that did the work call back and say he is going to pay out of his pocket for another service and extended warrenty. Me and my wife decide we cannot accept that. How cheap can this dealer be making the mechanic pay out of his own pocket for this. I have worked in the service industry for many years as an hvac tech, I have worked on small residential jobs to large commercial jobs, and I will admit I have made a costly mistake in my day. Never has a company I worked for asked me to pay out of my own pocket to replace something, that is the cost of doing business. We spent 18 grand at this dealer on new sleds and have also steered friends there direction who also bought three new sleds from them as well, and this is how they treat us. I can guarentee I will tell everyone how we were treated, word of mouth is the best advetisement they can lose out on. What would any body else do? For right now I will just say it is one of the yamaha dealers in Fairbanks.
