UPDATE-------------
I really don’t know what to do anymore??????? Honestly all I wanted was to give these guys some business and I cannot believe how this has gone. I have been patient and understanding but I get nowhere.
Here’s the cliff note version of basically what has transpired.
Prior to 11/02/14 I tried calling Terra Alps several times but every time I called, no answer and no way to leave a message. I finally sent a message through their website and on 11/02/14 I received a call back. I had a good conversation and I ended up placing an order for two of their thermostat kits. They said the kits were in stock and would go right out, which was great!!!
11/05/14, 1130 am, I called back to get a tracking number and some information on another product of theirs, but no answer.
11/05/14, 12:30 pm, called but no contact
11/06/14, 12:00 pm, called but no contact
11/08/14, 5:50 pm, called but contact
11/09/14, 7:55 pm, called and received a message that the number was disconnected!!
11/09/14, 9:00 pm, posted on Snowest to see if anyone had any additional info on Terra Alps and may know what was going on.
11/12/14, Post made by Terra Alps on Snowest (see above post #10). They stated that my card was charged and the items were shipped, which was great!! I have no problem waiting for a product, especially if someone is having problems or issues.
11/13/14, I responded to their post on Snowest, explaining my positon and thanked them for getting the items out.
11/17/14, I sent a message through Snowest to Terra Alps asking for some kind of update, which I received no response back.
11/30/14, I checked my credit card statement and seen that on 11/11/14, 9 days after the order was placed, my card was charged but then on 11/12/14 it was refunded. So on 11/12/14 they say the items were shipped but then they refund me????
11/30/14, 10:41 am called them but no contact and no way to leave a message.
11/30/14, I also sent another message to them via their website, which no response to date.
12/01/14, 1:00 pm, called again but no contact
12/02/14, 1:30 pm, called again but no contact and still no way to leave a message.
I know this really doesn’t look good but honestly if there is something majorly wrong or going on, I understand but couldn’t they at least attempt to contact me and explain?????