February 15, 2012
Dear Arctic Cat Snowmobile Owner,
Our records indicate you are a registered owner of a 2012 Arctic Cat ProCross or
ProClimb 1100cc 4-stroke snowmobile. Arctic Cat has determined that some 2012 ProCross and ProClimb 1100cc 4-stroke snowmobiles incorporated reverse gear shift components that are not meeting our performance expectations. While many snowmobiles appear to be unaffected, to ensure we maintain our own high standards, we will be incorporating new reverse shift components in the 2013 models and we would like to update your 2012 ProCross and ProClimb 1100cc 4-stroke snowmobile with the new components. We are currently working with our suppliers to expedite the production and incorporation of the replacement components; however, it is not expected to be completed in time to update all snowmobiles this winter.
Effective immediately - If you have experienced any missed shifts, please
discontinue use of the reverse function on your snowmobile. The 2012
ProCross/ProClimb 1100cc 4-stroke snowmobile will perform as designed in
forward gear without the reverse function utilized.
We are sorry for the inconvenience that this may have caused but are pleased to
announce you will be receiving an ADDITIONAL 1 YEAR WARRANTY. Please contact
your Arctic Cat dealer between September 1st and November 30th, 2012 to schedule your 2012 ProCross or ProClimb 1100cc 4-stroke snowmobile reverse update and to complete any outstanding service bulletins at no charge to you.
Your snowmobile was purchased with 12 months factory warranty and 12 months Cat Care Extended Service Contract, for a total of 2 Years. Once your dealer completes this update on your snowmobile, Arctic Cat will add an additional 12 months of Cat Care Extended Service Contract for a total of 3 Years Warranty (12 months Factory Warranty and 24 months Cat Care Extended Service Contract) from purchase date. Arctic Cat is taking this extraordinary action because we share your passion for the sport of snowmobiling and appreciate your support of our product.