Yes, it will still go in reverse. I'm sure they didn't open it up and I'm sure it wasn't the chain tensioner. The chain tensioner has the adjustor bolt and is also spring loaded. Look at your gear site glass window, you might need a flashlight, put the sled in regards else and slow turn the track, inspecting the chain as it turn. Also, check the oil as it comes off the chain. If the oil looks like it very metalic then take it apart. I would see if your dealer would do it for you, they might not though. You don't want to be up in the high country and have this do it again. When the gears get rounded off it leave the ends rough, which further prevents them from seating, so on setup snow with low load the sled works but when load is applied it will start slipping. Let me know if this helps.