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Great Customer Service

Published in the September 2012 Issue Published online: Sep 18, 2012 White Out & Wide Open—The Blog Cory Long, Lake Stevens, WA
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Dear Editor:

Myself and nine of my crew went to McCall, ID, to spend a week of self purification (right) and snowmobiling.

We had hit Island Park, ID, and Jackson Hole, WY, and then it was time to visit McCall (rated No. 6 on SnoWest's Top 15 Trails in the West survey) the week of Feb. 20.

A few days into our ride one of the crew was experiencing a clutch problem with his new [Polaris] Pro (imagine that). It was like the clutch broke and the primary was frozen on to the shaft.

We found that Hinson Power Sports, located a few miles out of town at 13924 Hwy. 55 (www.hinsonpowersports.com) was able to look at it that day. We dropped it off around 11 a.m., visited a few of the local watering holes (for research purposes only of course), grabbed a pizza and then we got the call that the Pro was fixed and though the second year of the warranty was motor only, there was to be a bill of $700 plus dollars.

However, a team member of Hinson Power Sports named Kristy Kern took it upon herself to call Polaris to see if they would help and she got authorization for the entire bill. Kristy went way above what we have all come to experience as dial tone customer service.

Kristy and her team at Hinson Power Sports are amazing. If you're ever in McCall you need to stop by the shop; it is awesome.

Thank you Kristy for your extra efforts of helping some "out of towners," getting them back on the trail that same day and going over and above. You're the best.

 

P.S. If ever in McCall, after you go to Hinson's, visit Lardos for a shotski. Ask for Lauren.