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2020 vs 2019 Polaris 850 Hand and thumb warmers need help

So I have a 20 indy 850 with 1200 miles my friend just bought a 2019 xcr 850 with 3400 miles and his thumb and hand warmers are 4x hotter than mine.
Only difference is my battery is original and he just put a brand new on his sled .
Does anyone know if they changed something on the 2020 models or could the new battery make his heat elements work better? No dealers near me so hoping it's my old battery even though it held a charge for 3 months over the summer without a charge
 
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