Dealer responsibilities
Many dealers have excellent personal who are very talented. HOWEVER, most of the time the dealer principle and definitely the service people are not aware of the restrictions that Arctic Cat has in the dealer agreement they voluntarily signed. VERY RESTRICTIVE! The dealers are not even supposed to sell parts to another non Arctic Cat shop for resale--only sell to the end user. If you do not believe me I can show you letters from very high profile law firms in Minneapolis forbidding me to purchase any type of Arctic Cat product for resale. I am sure the same agreement restrains the dealer to do business only in the U.S.
This employee?- parts lady-dealer principle? crossed up someone in Canada who has a Arctic Cat executive in his "pocket" and is now going to make an example of the dealership. Dealers in the Midwest sell dozens-hundreds of snowmobiles to Canada all the time but know how to bend the rules and where to grease the rope. Arctic Cat does not treat all dealers the same! If the dealers had enough sense to band together and refuse to resign the dealer agreement until modified the situation would get corrected. But, the dealers are all so independent and jealous of each other that this will never happen--Arctic wins! Corporate America needs to realize that the U.S. and Canada are one big market and not separate even thought the currency is not the same value all the time.
Sorry, but the gal is the victim on the sidelines of a bigger battle.