M
mtn-doo
Well-known member
I read the "private message" also. I am a john doe customer like everyone else. Here's my 2 cents worth.
#1- I would NEVER post publically a "private conversation" between myself and another person to deliberately sabatoge them. I would state my "openion" and "experience" with a product, which is always good to hear. But that is much different that posting a private letter.
#2- If you read the letter carefully, I saw the Turbo Performance company bending over backward 3 or 4 times at "no charge" to take good care of a customer. Then is STILL TRYING to help and make a happy customer!!! I can't see where the letter is damaging or hurting, but wrather is showing their effort to help their customer....???
#3- We all have good and bad experiences in adventures, weather it's a Ford, Dodge, or Chevy or Doo, Poo or Cat. What matters is the sincere effort of the company to do all they can to take care of you. It appears clear to me that Turbo Performance has done that, and is continuing to try to please an angry customer.
#4-The customer admitted he "gave up" on his turbo project. The company didn't dump him from support. I have NEVER heard anything but superb comments by 99% of everyone with Turbo Performance. This happens to be the one angry guy, and I am sorry about that.
#5- Lastly, I have had the pleasure of working with Turbo Performance with day and night phone calls for help with my sled. They have ALWAYS given me 100% of their time and endless experience to get my sled perfectly dialed in. I never could have done it without their patience to get me the end result I wanted. I also however, "did not give up" or have a "temper tantrum" out of frustration. It takes time and patience to dial in a "ultra high performance" machine. We need to understand that going into it. It is a total "hot rod" !!! They need time, patience, and experience to get dialed in, then they work perfectly! Mine and a hundred others do.
I am sure Turbo Performance will take care of you, if it is possible for you to let them... Best reguards
#1- I would NEVER post publically a "private conversation" between myself and another person to deliberately sabatoge them. I would state my "openion" and "experience" with a product, which is always good to hear. But that is much different that posting a private letter.
#2- If you read the letter carefully, I saw the Turbo Performance company bending over backward 3 or 4 times at "no charge" to take good care of a customer. Then is STILL TRYING to help and make a happy customer!!! I can't see where the letter is damaging or hurting, but wrather is showing their effort to help their customer....???
#3- We all have good and bad experiences in adventures, weather it's a Ford, Dodge, or Chevy or Doo, Poo or Cat. What matters is the sincere effort of the company to do all they can to take care of you. It appears clear to me that Turbo Performance has done that, and is continuing to try to please an angry customer.
#4-The customer admitted he "gave up" on his turbo project. The company didn't dump him from support. I have NEVER heard anything but superb comments by 99% of everyone with Turbo Performance. This happens to be the one angry guy, and I am sorry about that.
#5- Lastly, I have had the pleasure of working with Turbo Performance with day and night phone calls for help with my sled. They have ALWAYS given me 100% of their time and endless experience to get my sled perfectly dialed in. I never could have done it without their patience to get me the end result I wanted. I also however, "did not give up" or have a "temper tantrum" out of frustration. It takes time and patience to dial in a "ultra high performance" machine. We need to understand that going into it. It is a total "hot rod" !!! They need time, patience, and experience to get dialed in, then they work perfectly! Mine and a hundred others do.
I am sure Turbo Performance will take care of you, if it is possible for you to let them... Best reguards
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