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Ski-Doo website delivery update November 22nd

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Nov 26, 2007
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November Delivery Update

Last Updated : November 22, 2022

As it’s getting colder these days, we know that the first snowflakes will begin falling very soon. The Ski-Doo season is about to start!

Our primary goal and efforts remain to deliver as many snowmobiles and accessories in time for that first winter snowfall. As many industries, we continue to face difficulties due to the pandemic, including a lack of electronic components, transportation backlogs, supplier constraints and labor shortages and we want to thank you for your patience during this period. These impact our delivery as following:

  • Delivery Delays Update: For 2023 snowmobiles, close to 90% of snowmobile orders planned to be shipped by the end of December are on schedule. Unfortunately, there will be vehicles arriving later in the season than originally expected. However, most vehicles should arrive complete and ready for PDI, but there could be some that have delayed components.
  • Missing Components: The supply chain situation is improving, which means more and more vehicles will arrive at dealerships without missing components.
    * RF D.E.S.S. Key: While the microchip supply chain situation slowly improves, we have a limited amount of RF D.E.S.S. posts for our 2022 and 2023 Ski-Doo vehicles. To restore all functionalities of the RF D.E.S.S. on your vehicle, please contact your dealer to schedule an appointment.
  • Feature Adjustments: Summit Edge, Summit SP and Backcountry X/X-RS will only be available with an electric start due to the limited availability of SHOT and manual start for those models. If you pre-ordered one of these units, your dealer will contact you shortly to provide a detailed update. We apologize for adjusting some of these orders, but this is the best option to get as many riders on the snow as soon as possible this winter.
  • Parts, Accessories & Apparel: Due to supply challenges, we've experienced some situations that prevent us from delivering your Snowmobile Parts, Accessories and Apparel as initially planned. Please contact your dealer for further information about your order.
We understand you'd like to have more precise timing or information for your own delivery. Your dealer remains the main point of contact for specific questions regarding your order. We were able to restore our systems from backup repositories following the cybersecurity incident on August 8, 2022. We apologize if you've experienced a delay in getting the information you needed over the last few weeks but as of now, everything is back to normal.

Specific information regarding Model Year 2022 customers:

Some of you are still waiting for temporary missing features. As of today, for the last part missing:

  • Air Controlled Suspension (ACS) is now in stock. Dealers have received the needed information to install the ACS feature on your snowmobile. Contact your dealer for installation.
We’ll continue to do our best to share new information with you and our dealers as it becomes available. Our customer care team is also here for you if you have any other questions at 1-888-272-9222. We sincerely appreciate your patience and continued trust in the Ski-Doo brand.

HERE is the last message of our President and CEO José Boisjoli on March 31 about all the measures we took to deliver your orders despite all the challenges we are facing.
 

NHRoadking

Well-known member
Lifetime Membership
Premium Member
Apr 23, 2012
1,669
2,047
113
Yup, a bunch of sleds will be delivered in January.

And after saying for months that they were on track to deliver accessories, Doo says not so fast.

None of it is surprising, but a bummer for those waiting on sleds and windshields.
 
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Xrider

Well-known member
Jul 9, 2001
937
309
63
68
Montana
I picked up my edge 154 last week. Elec start, no pull rope...oh well. I thought it would come with a 2.5" track but it's a 3". A quick little rip out in the field and man it hooks and wheelies.
 
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