FREQUENTLY ASKED QUESTIONS
What is the difference between a delayed component, a permanent feature change and a temporary missing feature?
Delayed Components: These are parts that did not ship with the vehicle due to supply chain challenges and are essential to make your vehicle run properly. BRP will ship these components separately to the dealership as soon as they’re available. Once a dealership receives all delayed components from BRP for your vehicle, they will complete the assembly and deliver it to you.
Permanent Feature Change: This is a permanent change to the original vehicle specifications, however, you can receive your vehicle and ride it as planned. No additional modifications by the dealership will occur.
Temporary Missing Feature: You can receive and use your vehicle immediately while you wait for these non-essential missing component(s) to ship to the dealership. The dealer will let you know when parts become available and will install the temporary missing feature(s) free of charge.
Is there a commodity surcharge on Model Year 2023 products?
Yes. BRP's supply chain continues to be impacted by two factors during the pandemic: rising raw material costs and increased shipping costs. Because of rising costs, BRP has put in place a commodity surcharge for Sea-Doo, Ski-Doo, Lynx, Can-Am Off-Road and Can-Am On-Road vehicles.
Have you changed coverage options for B.E.S.T. Extended Service?
B.E.S.T. Extended Service still offers you peace of mind warranty extended service. Until March 31, 2022, we offered a promotion of one (1) year of regular warranty plus (1) year of B.E.S.T. coverage with the Spring Sales Event. If you would like additional coverage, we offer options for purchase at your dealership. See here for more information on
B.E.S.T.
What is BRP doing to speed up delivery of units?
We know having adventures and creating memories with our products is important, and we apologize that this delay might impact your plans. We’re putting all efforts into delivering our lineup as soon as possible. We are in the process of increasing our production capacity to lessen the impact on you. Like many other businesses, we’re experiencing some delays due to supply chain constraints paired with the popularity of our products. We’ll communicate updates to your dealer as they become available.
I was told my snowmobile will be delivered much later than I had planned. What are my options?
We apologize for this delay, which is related to the global shortage of supplies as well as high demand and logistics challenges. If you’re not satisfied with the expected delivery schedule of your vehicle, you can work with your dealer on your options available, which could include transferring to the next model year or a refund of your deposit.
Am I allowed to cancel my order even though I have already placed a down payment?
We will honor our commitment to deliver as soon as possible, but if you are seeking a refund of your deposit, please contact your dealer directly. If further assistance is required, you can also call us at 1-888-272-9222.
Are BRP’s factories open?
Yes, BRP’s factories across the globe are operational and our production teams are working overtime. BRP has added additional shifts to increase production capacity, and we’ve expanded our production facilities to accommodate current and future growth.
When will BRP catch up on confirmed orders?
We see the popularity of our products and the uncertainty of the global supply chain issues continuing, and it’s unclear at this time. However, rest assured that we are investing heavily to come up with creative solutions, and our teams are working overtime in ways to minimize the impact to all of you.
Is BRP shipping incomplete units to dealers?
Yes, in an effort to get vehicles to dealers and then to customers as quickly as possible, BRP has adopted a model of shipping units with delayed components to be installed at a later time at the dealership when the parts become available. After that, your dealer will deliver your product to you as expected.
Are there any changes to features, accessories or colors because of the current supply context?
Due to the production supply constraints, it could be possible that modifications will need to be made. Check with your dealer on whether your order is impacted by these changes.
Are parts and accessories also experiencing delays?
For the latest information on any parts or accessories impacted by delays, please check with your dealer.
How do I know when my order or product will be available?
Your local BRP dealer has the most accurate shipping information and we recommend working with them directly.
What is BRP doing to make this right?
We are investing in ways to maintain our production levels and are doing everything possible to deliver your product on time. Rest assured you have the entire BRP workforce dedicated to making this happen for you.
Will the current situation have an impact on the quality of products being produced in the future?
It is important to us to deliver quality products that you can expect, and so BRP remains committed to our high quality standards regardless of the production constraints we’re currently experiencing.
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