I was really reluctant to post this. But I'm very upset about how this was handled by Garmin. I have an Inreach SE bought in 2016, it has worked well I have had a yearly plan for almost all that time. Last Jan. my Inreach shut off while riding didn't know it till back at the truck. I was unable to turn it back on or anything like a dead battery however, I knew that was not it. I returned home e-mailed Garmin they instructed me on how to reboot it and gave me some ideas of why it may have done this. They were thinking possible cold mostly the Inreach was in my coat so No. I rebooted it worked fine for the rest of the season and all summer while out fishing etc. Hunting season second day out fully charged tested updated it does the same thing, shuts off. I e-mail Garmin with the old e-mail attached. I get a response that being how old my unit is to either buy a new one or a repair for $150. I then proceed to tell them that this is a survival unit and that those opinions are not very good and ask for a discount for a new one. They tell me no and will do the repair for $100 as a one-time courtesy and that my unit will be 4 years old in Jan. and out of warranty. I ask about the repair process and if I can get details of what is wrong with the unit after repair. I'm then informed that it is not a repair at all you get a repaired unit that someone else had repaired, remember this survival device Basically the only thing I can do is repair it or throw it out and get a new one? I'm not very happy with how this was handeled by Garmin. The noted promblem started a year ago and they were notified by me. A new Inreach SE is $289 at almost all retailers on the Garmin site $399. The Se is all you need with Earthmate Bluetooth to your phone you have and Explorer and then some. Not trying bash or anything just hope nothing goes wrong with your unit if it does you get someone else's problem or you can shell out another $300-400 for new. Either way, I'm not happy, this will be my last Garmin product and I may just throw this one in the trash and cancel my service and look for other options. It's a trust thing with a refurbished survival unit. I do understand that they can not warranty something forever that would not be possible. I really think a trade-in or a discount on a new one would be ok? I really don't know what the best options are. However, the way the e-mails are worded and the responses I have got it is pretty cut and dry buy new or repair that's it. Your unit is old.