Again Motorfist has come through for a custy...me!
I bought the WOT gloves 2 years ago along with the Recession jacket. Both have worked AWESOME. I have Klim experience prior but didn't want to spend the money and decided to give MF a shot. So glad I made this choice.
I tore the WOT gloves, more my fault than theirs. Emailed them to see if they can fix them. I sent pics with the email. They responded with an email back saying, "give us your address and we will send you another pair". Sure as ****, I get a new pair. I sent my old ones to them.
This year I bought the Dominator helmet. It fit golden when I tried it on at the sled show. BUT...after getting it wet after a hard day on the hill...the pads were hard and it was a bitch to get the helmet on and off. Email them to see if they sold interchangeable cheek pads. Turns out, there is a recall on the helmet. They not only send me smaller pads but send me a new visor and a new breath guard...no charge!!
A week later...I burn my damn jacket on my pipe after blowing a belt. It's my luck...unreal.
Email them again to see if they can fix it for they use their own material. Asked them if they can have a look at the zipper too for it would stick sometimes (2 seasons on this gear). They tell me to send it in and asked if I needed a loaner jacket while it was in for repair.
Are you kidding me?? Absolutely, I will take that! 3 days later I have a brand new...that's right...a brand new jacket shipped to me as a loaner. I think it is more of a sales gimmick on their part...for I loved it and didn't want to send it back...lol.
I rode 2 trips with it. Got a call about a week later, jacket is fixed and shipping out to me. No charge on shipping for the zipper was warranty!!
I paid $31.00 bucks to have the burn fixed. I got to say, I wish more things in life had this kind of customer service. Many companies can take a note or two from Motorfist.
Thanks again MF, anyone looking for gear...I know I have been vocal about them before....but after all of this...I won't be wearing ANY other gear PERIOD.
Ryan
I bought the WOT gloves 2 years ago along with the Recession jacket. Both have worked AWESOME. I have Klim experience prior but didn't want to spend the money and decided to give MF a shot. So glad I made this choice.
I tore the WOT gloves, more my fault than theirs. Emailed them to see if they can fix them. I sent pics with the email. They responded with an email back saying, "give us your address and we will send you another pair". Sure as ****, I get a new pair. I sent my old ones to them.
This year I bought the Dominator helmet. It fit golden when I tried it on at the sled show. BUT...after getting it wet after a hard day on the hill...the pads were hard and it was a bitch to get the helmet on and off. Email them to see if they sold interchangeable cheek pads. Turns out, there is a recall on the helmet. They not only send me smaller pads but send me a new visor and a new breath guard...no charge!!
A week later...I burn my damn jacket on my pipe after blowing a belt. It's my luck...unreal.
Email them again to see if they can fix it for they use their own material. Asked them if they can have a look at the zipper too for it would stick sometimes (2 seasons on this gear). They tell me to send it in and asked if I needed a loaner jacket while it was in for repair.
Are you kidding me?? Absolutely, I will take that! 3 days later I have a brand new...that's right...a brand new jacket shipped to me as a loaner. I think it is more of a sales gimmick on their part...for I loved it and didn't want to send it back...lol.
I rode 2 trips with it. Got a call about a week later, jacket is fixed and shipping out to me. No charge on shipping for the zipper was warranty!!
I paid $31.00 bucks to have the burn fixed. I got to say, I wish more things in life had this kind of customer service. Many companies can take a note or two from Motorfist.
Thanks again MF, anyone looking for gear...I know I have been vocal about them before....but after all of this...I won't be wearing ANY other gear PERIOD.
Ryan
