Hello,
We bought a Polaris 700 RMK from this dealer and would like to describe our disappointment with the dealer and the way we were treated as a customer. We bought the snowmobile in 2008. We later learned after we bought the snowmobile they had a shelf collapse at the dealership, and some snowmobiles were damaged. We looked into it a little more and also learned they pieced some of the sleds back together to save money and did not tell the people who bought them. We always wondered if ours was involved in that incident. If we would have known of this incident before we bought the snowmobile we would have not purchased from this dealer.
We recently had the sled in at a certified Polaris dealer in Portland for some clutch work. When they were diagnosing the problem they asked if the sled has ever been totaled. Our response was no it’s never been wrecked and it's been well taken care off as it still looks brand new. They informed us that the sled has indeed been totaled and took us out to show us the welds underneath on the frame of the snowmobile and the excessive amount of silicone used to cover up damage. We had the twin to it in the trailer and were shown what the welds should look like then showed us the welds and excessive silicone on the sled they said was totaled before.
We were amazed about this information and we started talking about the shelf collapse and were informed that it could have been involved since the sled has been totaled and a sloppy weld on top of the factory weld and an excessive amount of reapplied silicone. We were informed all the welds were done by a robotic welder at the factory, these new welds were not. We politely called Mt. Hood Polaris and wanted to talk to the owner. The owner very rudely told us to get a lawyer and hung up. The dealer we were at was shocked at how we were treated as they were present when the call was made. If they have nothing to hide why would they tell us to lawyer up? Or if the sled was not involved in the collapse why did they sell us a damaged sled from the factory at a brand new price? Our question was why did Mt. Hood Polaris sell us a sled for full price that was supposed to be brand new but already totaled and unsafe to ride. Over the years one of our family members could have been hurt or killed due to the frame not properly being fixed. We have not received an answer from Mt. Hood Polaris.
This was not something you would look for on a brand new sled but if you buy from Mt. Hood Polaris you will want to check every little thing or the better option would be to give an honest dealer the business. We are sending a letter to corporate to inform them about this incident that should have never happened if Mt. Hood Polaris would have done the appropriate thing and sent the sled back and not have sold it. We are not asking anything in return from Polaris just wanting others to know of this issue we had with this Mt. Hood Polaris. Below are some attached images of the damaged sled.
Thanks
We bought a Polaris 700 RMK from this dealer and would like to describe our disappointment with the dealer and the way we were treated as a customer. We bought the snowmobile in 2008. We later learned after we bought the snowmobile they had a shelf collapse at the dealership, and some snowmobiles were damaged. We looked into it a little more and also learned they pieced some of the sleds back together to save money and did not tell the people who bought them. We always wondered if ours was involved in that incident. If we would have known of this incident before we bought the snowmobile we would have not purchased from this dealer.
We recently had the sled in at a certified Polaris dealer in Portland for some clutch work. When they were diagnosing the problem they asked if the sled has ever been totaled. Our response was no it’s never been wrecked and it's been well taken care off as it still looks brand new. They informed us that the sled has indeed been totaled and took us out to show us the welds underneath on the frame of the snowmobile and the excessive amount of silicone used to cover up damage. We had the twin to it in the trailer and were shown what the welds should look like then showed us the welds and excessive silicone on the sled they said was totaled before.
We were amazed about this information and we started talking about the shelf collapse and were informed that it could have been involved since the sled has been totaled and a sloppy weld on top of the factory weld and an excessive amount of reapplied silicone. We were informed all the welds were done by a robotic welder at the factory, these new welds were not. We politely called Mt. Hood Polaris and wanted to talk to the owner. The owner very rudely told us to get a lawyer and hung up. The dealer we were at was shocked at how we were treated as they were present when the call was made. If they have nothing to hide why would they tell us to lawyer up? Or if the sled was not involved in the collapse why did they sell us a damaged sled from the factory at a brand new price? Our question was why did Mt. Hood Polaris sell us a sled for full price that was supposed to be brand new but already totaled and unsafe to ride. Over the years one of our family members could have been hurt or killed due to the frame not properly being fixed. We have not received an answer from Mt. Hood Polaris.
This was not something you would look for on a brand new sled but if you buy from Mt. Hood Polaris you will want to check every little thing or the better option would be to give an honest dealer the business. We are sending a letter to corporate to inform them about this incident that should have never happened if Mt. Hood Polaris would have done the appropriate thing and sent the sled back and not have sold it. We are not asking anything in return from Polaris just wanting others to know of this issue we had with this Mt. Hood Polaris. Below are some attached images of the damaged sled.
Thanks
