I placed a sled DVD order on Nov 2nd, received an automated order confirmation few minutes later. I hadn't heard anything 5 days later and sent an email requesting a tracking number etc.( I paid extra for priority shipping). Nothing.. Sent another email and a phone call. The answering machine said the business is closed? I tried again the next day business is closed. Tried yesterday, ring ring no answer at all, then I got busy signal twice, the last couple times I got a fax tone? Just seems odd, And am wondering if anyone else has had positive or native experience with them?