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  #1  
Old 12-30-2013, 04:07 PM
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Default Streaming Video Ad issues....

The crew at Harris Publishing / SnoWest has been following along all of the user comments and a long detailed letter I sent them this morning.
A few moments ago I think they made a change to the video stream.

Question:

It appears that a small change has been made to the streaming video ads.
The default now appears to be Audio = OFF, rather than ON.

Are any of you getting the streaming audio now without clicking on the speaker icon in the video box??

I need to confirm this with a cross section of Free and Premium members to make sure it it actually happening.
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Old 12-30-2013, 04:41 PM
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Default

Several people are reporting in the Chat Box that the default audio is no longer being pushed to their desktop.!!!

Is ANYONE out there getting the audio stream FORCED to them???
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  #3  
Old 12-30-2013, 05:17 PM
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Mine just says loading player now. So does this mean the video is still going to run, just with no audio??? If so what about the point made by me and a few others of the auto running video burning up our allowed data usage. Video ad should not run at all unless clicked on, no clicky no audio and no video.
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Old 12-30-2013, 05:49 PM
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Default

We reached a reasonable compromise with the advertising department.
The video will remain, but the audio will now be set to OFF as the default.

May have more news for you in a week or so.
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Old 12-30-2013, 07:01 PM
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Default

Guess it's back to poaching my neighbors internet signal when I want to get on SnoWest. That is, until my subscription runs out.
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Old 12-30-2013, 08:40 PM
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Default

At least that noise is off, now lets work at getting a full page back!
On another note, why am I having trouble loading pics guy's post. I have to click on them then click them off and back on again to get them to load?
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Old 01-01-2014, 01:03 PM
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I am still getting audio at times. And when that happens I can not scroll untill the ad quits
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Old 01-02-2014, 06:16 PM
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Christopher,
Thanks for carrying all the feedback to Harris.

Its working for me, but I would hate to be on dial-up if the video still loads.
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  #9  
Old 01-02-2014, 06:51 PM
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Default

I agree completely.
We are working on two different solutions to this issue for our members.
Will post real details after I know we have been able to make it work.


Sent from my iPad using Tapatalk 2 pro.
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  #10  
Old 01-15-2014, 02:22 PM
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Default

Christopher,

Here's the response from Springboard Video regarding the video audio problem on the forum.

There is a slight possibility that some of your users still have the previous version of the players config file cached in their browsers so this could be the reason why they still hear sound once the player starts video playback. A clear of their browsers cache could help in that case.

If this still keeps on happening please ask them for the following information:
1. The exact browser version where this is happening?
2. On what OS is this happening?
3. And what flash version is installed on their machine?
This is the URL where flash version can be checked:
http://helpx.adobe.com/flash-player/...sh-player.html

Update Your Adobe Flash Player here.
http://get.adobe.com/flashplayer/
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Old 01-16-2014, 04:34 PM
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Old 01-20-2014, 08:33 AM
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Old 01-20-2014, 09:36 AM
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Old 01-27-2014, 08:16 AM
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Old 01-30-2014, 09:44 AM
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Old 01-30-2014, 01:51 PM
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Old 02-17-2014, 11:12 PM
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Old 02-27-2014, 12:30 PM
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Old 02-27-2014, 05:39 PM
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Old 02-27-2014, 09:40 PM
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Old 02-27-2014, 09:42 PM
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Old 02-27-2014, 11:46 PM
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Old 02-28-2014, 08:44 PM
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Old 02-28-2014, 08:47 PM
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Old 02-28-2014, 08:49 PM
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