Here is the deal, took my sled in as it has 1 month of warranty left on it so I decided to have a few things checked. Mostly the handwarmer on the left side was shot so I thought while in there have them look at a couple of things. Now before/during/after I brought the sled in I was extremely clear on if its covered on warranty then go ahead and if not then forget it. I knew the bolt had broken off the drive shaft inside the chain case (the one that holds that spring retainer), and of course the clutch was noisey, and last check the front end again as it seems loose on the ball joints (even though they replaced them 370km ago).
I call them 5 days later to check up and they say the handwarmer and bolt are on order and they have some new kit for the clutch that is supposed to help. I say again if this all under warranty.......then go for it. I gave the information that thistledoo gave me about shimming the clutch and they could not find any info on it and something about they can not order that shim for spider any more anyway.........shrug.
I get a call today15 days later that its ready, they tell me yamaha will only replace an item under warranty 1 time but he feels they should be able to fight it because the ball joints are wearing after only 370km.
I ask him if there is a bill and he say yes. I say how much, 300$. Now you can see where I start to scratch my head. I am told that yamaha warranty works like this, first you do the work then submit the claim and then they decide if it is covered. So basically, the shop will always get paid either from yami or the customer. Luckily I have dealt with the same individual everytime so I review what we had discussed. First off I am told he reduced the hours because I told him to not do any non warranty work.......then a big pause and he says well you are going to have to pay for the parts at least. At this point I can tell he is not happy with me. I always like to use the kill them with kindness approach but things still seem fishy to me.
I dont mind paying for parts but, the chaincase bolt I was just going to leave anyway and if I was going to do anything with the clutch it would be to try what others have had success with. I asked if the clutch rattle is gone and he said no, I asked if it was any better and he didnt know. The comment is we dont know why the 3 cylinders rattle so much. I said the apex doesnt rattle nor the vector so that didnt make sense.
Again, in fairness I dont mind paying for the parts, as theoretically I would have had to anyway. I called numerous other dealerships and asked about their warranty policy. What I was told by the others that the mechanic looks at the problem tells service what needs to be done, then service appeals for coverage if it is covered then they do the work, if not then talk to the customer.
So in the end they want me to pay for parts and I was told that really if it has a turbo on it then warranty is 100% void for any claim and that they where doing me a favor. Last time I had it in they where great did the ball joints and gave a new rear shock, this time however things seem to have gone wrong.
I told them I would come in and look at the bill and try to come up with something fair. Again, I dont mind paying for the parts but my guess is that they will not push to get the ball joints covered.
Here is my beef with warranty I dont know why there is always a fuss/fight about it. If it is covered then do it, they get paid to do it. If they are not happy with the rates, coverage system, approval that appears to be more of an internal problem not something that should be thrown at the customer. It always seems that shops hate to do warranty (like they are doing you a huge favor).
Its a long read and sounds like a rant but really I am just curious as to your thoughts. The dealership otherwise has been good to me at least.
Insert opinions :beer;
I will pick the sled up tonight I will let you know what happened.
I call them 5 days later to check up and they say the handwarmer and bolt are on order and they have some new kit for the clutch that is supposed to help. I say again if this all under warranty.......then go for it. I gave the information that thistledoo gave me about shimming the clutch and they could not find any info on it and something about they can not order that shim for spider any more anyway.........shrug.
I get a call today15 days later that its ready, they tell me yamaha will only replace an item under warranty 1 time but he feels they should be able to fight it because the ball joints are wearing after only 370km.
I ask him if there is a bill and he say yes. I say how much, 300$. Now you can see where I start to scratch my head. I am told that yamaha warranty works like this, first you do the work then submit the claim and then they decide if it is covered. So basically, the shop will always get paid either from yami or the customer. Luckily I have dealt with the same individual everytime so I review what we had discussed. First off I am told he reduced the hours because I told him to not do any non warranty work.......then a big pause and he says well you are going to have to pay for the parts at least. At this point I can tell he is not happy with me. I always like to use the kill them with kindness approach but things still seem fishy to me.
I dont mind paying for parts but, the chaincase bolt I was just going to leave anyway and if I was going to do anything with the clutch it would be to try what others have had success with. I asked if the clutch rattle is gone and he said no, I asked if it was any better and he didnt know. The comment is we dont know why the 3 cylinders rattle so much. I said the apex doesnt rattle nor the vector so that didnt make sense.
Again, in fairness I dont mind paying for the parts, as theoretically I would have had to anyway. I called numerous other dealerships and asked about their warranty policy. What I was told by the others that the mechanic looks at the problem tells service what needs to be done, then service appeals for coverage if it is covered then they do the work, if not then talk to the customer.
So in the end they want me to pay for parts and I was told that really if it has a turbo on it then warranty is 100% void for any claim and that they where doing me a favor. Last time I had it in they where great did the ball joints and gave a new rear shock, this time however things seem to have gone wrong.
I told them I would come in and look at the bill and try to come up with something fair. Again, I dont mind paying for the parts but my guess is that they will not push to get the ball joints covered.
Here is my beef with warranty I dont know why there is always a fuss/fight about it. If it is covered then do it, they get paid to do it. If they are not happy with the rates, coverage system, approval that appears to be more of an internal problem not something that should be thrown at the customer. It always seems that shops hate to do warranty (like they are doing you a huge favor).
Its a long read and sounds like a rant but really I am just curious as to your thoughts. The dealership otherwise has been good to me at least.
Insert opinions :beer;
I will pick the sled up tonight I will let you know what happened.
And a reduced price.
