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I must say I'm very impressed with the warranty and loaner program with MotorFist.. The very best in the business! Thanks Jake for the stellar service..
Chip
Chip
MotorFist Warranty
- Thread starter 907riders.com
- Start date
Motorfist
x2 I had great action when i had a problem with my coat also
x2 I had great action when i had a problem with my coat also
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Forgot to add that Motorfist is making an adjustment to my gear due to the comment I added in the paperwork sent back in the box. Once again a huge thanks to Jake & Motorfist
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Nice to see happy customers kept happy, MotorFist has been great for us this year too!
Jake is a Rockstar.
A stallion among quarter horses....
Seriously, glad your taken care of. Many times you don't here about the good ending sometimes in a "service" role for people.
Glad you mentioned it here. Jake will be a happy dude. :face-icon-small-coo
A stallion among quarter horses....
Seriously, glad your taken care of. Many times you don't here about the good ending sometimes in a "service" role for people.
Glad you mentioned it here. Jake will be a happy dude. :face-icon-small-coo
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X2 excellent service, by far some of the best customer service I have ever had, MF is at the top of my list for new purchases
I really like how MF takes care of their customers even after they purchase their stuff. I agree, their warranty and customer service sets the bar really high. Keep it up MF!
How do i get a hold of this Jake guy?
I have not had a very good expereince with mf warranty.
1st- sent bibs back last year as one of the seems let go.. took to dealer, went 4 weeks+ without bibs b4 i got them back.. (it was at end of season so i really didnt care as i was done riding)
2nd- It maybe my dearler on this one, idk.. But i dropped off my mf jacket to the dearler that i bought it from to git fixed feb 12th. They supposly sent it off the next day... damn near 2 weeks went by and i still didnt have a jacket and they didnt give me one to wear in the meantime (didnt have one my size instock). I would call and check on them at least 2 times a week to see if they gotten anythign for me yet, i told them they need to get it figured out im leaving in 5 days for a sled trip and i have no jacket... Finally they called me and said they got a loaner jacket that i could borrow till mine gets back to me (got loaner feb 28th)
its now march 14th and i still have the loaner jacket, havent heard whats going on with mine? Almost got to be to the point where i just keep this one, event though its not exactly what i had?
My boots need to be fixed also, but im afaird to give them back as i dont know how long its gonna take to get them back to me?
Is this a dealer issue or a motorfist issue?? If dealer, can i go around them so i dont have to pi$$ around waiting so damn long?
I love my motorfist gear, will keep buying. But just frusterated when its coming to warranty work.
I have not had a very good expereince with mf warranty.
1st- sent bibs back last year as one of the seems let go.. took to dealer, went 4 weeks+ without bibs b4 i got them back.. (it was at end of season so i really didnt care as i was done riding)
2nd- It maybe my dearler on this one, idk.. But i dropped off my mf jacket to the dearler that i bought it from to git fixed feb 12th. They supposly sent it off the next day... damn near 2 weeks went by and i still didnt have a jacket and they didnt give me one to wear in the meantime (didnt have one my size instock). I would call and check on them at least 2 times a week to see if they gotten anythign for me yet, i told them they need to get it figured out im leaving in 5 days for a sled trip and i have no jacket... Finally they called me and said they got a loaner jacket that i could borrow till mine gets back to me (got loaner feb 28th)
its now march 14th and i still have the loaner jacket, havent heard whats going on with mine? Almost got to be to the point where i just keep this one, event though its not exactly what i had?
My boots need to be fixed also, but im afaird to give them back as i dont know how long its gonna take to get them back to me?
Is this a dealer issue or a motorfist issue?? If dealer, can i go around them so i dont have to pi$$ around waiting so damn long?
I love my motorfist gear, will keep buying. But just frusterated when its coming to warranty work.
Customerservice@motorfist.com ?? It's something like that. It's on their website.
I ONLY go here for MF warranty dealings.
Important info http://www.motorfist.com/warranty.php
claim form https://www.motorfist.com/warranty_claim.php
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Scott has you pointed in the right direction.. If you need a loaner they will expedite shipping for a small fee.. Even to Alaska!
I would deal direct with MotorFist and you won't be disappointed.
Very professional and easy to work with!
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Had to have 2 warranties done this year, one with Motofist and one with Klim, Hands down I was happier with Motofist over my Klim warranty. Fast and no hassle. Felt like forever with Klim, wasn't forever, but in contrast it was and for basically the same issue.
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