'09 Assault/WE Shocks

I have an '09 Assault with less than 80 miles, and as some are aware the WE reservoir/piggyback shocks had some issues, I have 2 inches of slop in the front travel, they are stiff!! after the slop, and the adjustment does not work, it binds up.

In the rear i have like 3 or 4 inches of sag and its very stiff. (rear track shock is a clicker reservoir shock)

I called WE today and they said they would fix the front shock adjustment dials and revalve the ski shocks and rear track shock to my needs and recharge to my needs (all for free, minus shipping)

so I guess I am asking what you guys think about what I should request. after the sag in both the front and rear of the sled, it is very stiff! I weigh 180 lbs and do jump but nothing HUGE so I dont think I need them that stiff. I am not sure of the PSI in any of the shocks or piggyback reservoirs so I have no frame of reference but I would like them softer, only not too soft where I am bottoming or have sag. I'm told the current sag now esp in rear susp is because of stiff valving..?? causing slow rebound..??

I want something that will handle the bumps and not beat the crap out of me and something that can handle the occasional moderate jump/drop. your not going to see me dropping 30 foot cliffs but i do like the intermediate stuff.
so i guess i would want something in the middle of soft and hard, but
i dont know how to tell WE that..and i do not want a saggy suspension, I hate that.

Any help or advice is much appreciated.

you dont think sending them direct to WE is the way to go?? who would know them better than WE....?

what was the turnaround time at WE??? I forgot to ask. thanks much!!

well i sent my shocks into WE after explaining to them over the phone what i wanted, they said no problem, pay shipping and we'll take care of it, after 2 weeks of being in their possession i get a call from the tech saying they have never revalved these shocks and cant be sure what would happen. he also said he couldnt decreased psi in the shock or use lighter oil because it needs this much to hold the weight of the sled.

so now i tore my sled all apart, spent $30 on shipping and am back to square one, STIFF shocks, who else can actually help me?? anybody have experience working on these shocks and perform the job i need done?? thanks!