M
I have read post back and forth about the different trailer manufactures- I have had 4 enclosed trailers now all different brands....My latest being a 28' xtreme snow deluxe from Mirage- and all had their issues.
I have read posting about the quality / the fit / and the warranty with Mirage.
What I had was a situation with my Mirage that needed attention-in my eyes major,and I tried several times through my dealer to get things fixed with no avail... that was until The 2008 Utah Snow Show where I met a Mirage rep Paul.
I explaned my situation and he instructed me to e mail Mirage with my concerns and to cc him... Well I knew this was going to be a dead end from the start... I was mistaken- I sent pictures of my trailer to mirage-and the next morning I had a email from the owner and a lengthly chain of cc's to who I didn't know within Mirage.
Long story Short- I met up with Curtis Toll the Warranty Manager- and Instructed me to let him know when I could bring my trailer to Nampa Idaho to have it worked on.... A 7 hour drive Well I asked on a Thursday before Thanksgiving and got the OK to bring it up that Monday. ( very short notice for them)
Monday Morning @8:00 sharp I was at their front door armed with a shopping list of everything I thought was wrong with my trailer.....this is where Mirage set's the standard for customer loyalty... they shut down the assembly line and took my trailer in-had it all day monday fixing or repairing..... now since it was at the manufacture I asked for them to install a forced air heater....and they agreed still using their valuable time to not only fix my concerns but to add the heater.. this was going to take an xtra day..and Curtis phoned me to keep me abreast of the progress
On Tuesday late afternoon I returned as instructed to hopefully find my trailer completed. Curtis went the extra Mile- He personally went out when the line said it was done to inspect it to meet his standard...it did not 2 times.
When it finally was brought out of the facility for my first viewing Curtis took me inside my trailer and let me see what he had authorized.....
I had an entire NEW poly bead floor ( when only 4 pieces were bad) new poly bead ramps ( front AND rear). A entire new cealing with 2009 updates and when the floor was replaced they didn't put down the old diamond plate on the wall to protect them from skis bangs..they put in NEW plating- Hell they even took out my window and re-sealed it with some new updated sealer
In all I have never seen a company take so much pride and concern with their product,
Mind you there are some that will disagree and try to abuse the warranty--and complain what junk these trailer are, but if you have a manufacture defect and you bought a Mirage, they WIll fix or replace it with the highest quality around.
Something I have never seen from the others.
Mirage did tell me that they understand the concerns with some of the products that have left their facility. They have a re-newed comitment to quality and customer satisfaction that is most impressive to go unmentioned
Just thought I would let all on here know that there is a trailer manufacture with a new work force out there commited to quality.
With these types of concerns addressed- Mirage has turned a new cheek that should be given a consideration when purchasing a trailer be it enclosed or not...... As I have a tremendous Thank You going out to Curtis / Paul / and the manufacturing crew @ Mirage for taking care of my Issues.
I cannot think of a better way to give them this well desreved Thank You by posting it here on this forum
MD
I have read posting about the quality / the fit / and the warranty with Mirage.
What I had was a situation with my Mirage that needed attention-in my eyes major,and I tried several times through my dealer to get things fixed with no avail... that was until The 2008 Utah Snow Show where I met a Mirage rep Paul.
I explaned my situation and he instructed me to e mail Mirage with my concerns and to cc him... Well I knew this was going to be a dead end from the start... I was mistaken- I sent pictures of my trailer to mirage-and the next morning I had a email from the owner and a lengthly chain of cc's to who I didn't know within Mirage.
Long story Short- I met up with Curtis Toll the Warranty Manager- and Instructed me to let him know when I could bring my trailer to Nampa Idaho to have it worked on.... A 7 hour drive Well I asked on a Thursday before Thanksgiving and got the OK to bring it up that Monday. ( very short notice for them)
Monday Morning @8:00 sharp I was at their front door armed with a shopping list of everything I thought was wrong with my trailer.....this is where Mirage set's the standard for customer loyalty... they shut down the assembly line and took my trailer in-had it all day monday fixing or repairing..... now since it was at the manufacture I asked for them to install a forced air heater....and they agreed still using their valuable time to not only fix my concerns but to add the heater.. this was going to take an xtra day..and Curtis phoned me to keep me abreast of the progress
On Tuesday late afternoon I returned as instructed to hopefully find my trailer completed. Curtis went the extra Mile- He personally went out when the line said it was done to inspect it to meet his standard...it did not 2 times.
When it finally was brought out of the facility for my first viewing Curtis took me inside my trailer and let me see what he had authorized.....
I had an entire NEW poly bead floor ( when only 4 pieces were bad) new poly bead ramps ( front AND rear). A entire new cealing with 2009 updates and when the floor was replaced they didn't put down the old diamond plate on the wall to protect them from skis bangs..they put in NEW plating- Hell they even took out my window and re-sealed it with some new updated sealer
In all I have never seen a company take so much pride and concern with their product,
Mind you there are some that will disagree and try to abuse the warranty--and complain what junk these trailer are, but if you have a manufacture defect and you bought a Mirage, they WIll fix or replace it with the highest quality around.
Something I have never seen from the others.
Mirage did tell me that they understand the concerns with some of the products that have left their facility. They have a re-newed comitment to quality and customer satisfaction that is most impressive to go unmentioned
Just thought I would let all on here know that there is a trailer manufacture with a new work force out there commited to quality.
With these types of concerns addressed- Mirage has turned a new cheek that should be given a consideration when purchasing a trailer be it enclosed or not...... As I have a tremendous Thank You going out to Curtis / Paul / and the manufacturing crew @ Mirage for taking care of my Issues.
I cannot think of a better way to give them this well desreved Thank You by posting it here on this forum
MD
. I like Mirage's ideas. I am glad to hear that your concerns were handled.
