A
what a pain in the ***.hopefully it works better then the ordering process.
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Silber turbo
- Thread starter arpedde
- Start date
That sucks to hear man. I had a great customer service experience with them from purchase to pick up to install questions. In fact its pretty rare the quality of customer service I experienced. Also the turbo runs great so I am going to assume you will love it.
Bummer friend.
Not my experience at all!
Was always very successful with the phone.
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Not my experience at all!
Was always very successful with the phone.
Sent from my iPhone using Tapatalk
Yeah, I'd hate to say it, but I'm still waiting for 4 return phone calls from 10 months ago. Would I buy a Silber Turbo again? YES I would in a second. But I'd change a few things on what/how I bought it. I know a bit more now about turbos.
I have a new set of weights that I have no use for. It's hard to ride the same clutching from 1000' to 10,000.
I have a new set of weights that I have no use for. It's hard to ride the same clutching from 1000' to 10,000.
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Quite the opposite.
First call, the tech answered right away and told me what I needed to know.
Second call, I called Justin, went to voice mail..not 5 minutes later, he returned my call.
I know Justin is a busy guy (as is any business owner), but he was extremely helpful, and he told me to not hesitate to call him for any question I may have.
Yeah, I should have gone directly through Justin as well. I did call and talk to him a couple of times, he's a great guy.
S
got mine strait from sliber 1 phone call dropped the CC# and it was shipped to North pole Alaska and at my house in 5 or 6 days!!! called once more for a question on the low elevation ap. on weights and got a honest answer and was happy with the whole experience! I would not hesitate to do business with them again!!.....on a side note the whole setup runs flawless!
I've emailed Justin once. And the kit I have was on the sled I bought used. I'd say that was a good experience. I've given him $0 business.
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Very sorry you are having or had issues. If there is anything one of us dealers can help with please dont hesitate to ask.
S
that's standing behind a product AK ..... didn't make a dime but willing to give your time! hats off to you and your dedication!!!!
J
Hey man - I sent you a PM over a week ago being I help out with Silber. My number is also listed on the website. Please reach out!
A
sorry I have been sick damn body flue been going around.
I called Justin yesterday and he said it will be another week. I have been told already twice it would be another week so i will see how the 3rd time works.
already started looking for a back up plan.
I just wish silber turbo would send a email stating what the hold ups are with some of there kits that people ordered. so us the customer can make an informed decision insted of just stringing me along.
J
We are actively working on this problem. It is frustrating, I know first hand! We do our best to forecast demand in the summer months, but frankly, sometimes we miss. We are pushing our vendors as hard as we can, and we are going to deliver.
In the future, we'll do a better job having backups for these tricky-to-come by parts. We will also do a better job forecasting demand.
Apologies from the team. Please don't hesitate to reach out.
J
S
the winter is a hard time to buy sled parts/mods do to the I NEED IT NOW! demand. I often wait for stock wear items from Polaris dealers! I've found if you can, get your winter parts in the summer and get the summer parts in the winter you nil to never half to wait! I know it does not help the situation your in but it might in the future.... but I bet a dozen donuts JJ's got you covered on this one! 
arpedde its worth the wait and yes mid September is when the snow bug starts to bit us all and we all start puling the trigger on what we have had our eye on all summer long!
arpedde its worth the wait and yes mid September is when the snow bug starts to bit us all and we all start puling the trigger on what we have had our eye on all summer long!
arpedde, Sorry to hear that you not having a good experience.
Myself as AKFullThrottle- have in our signatures we are Silber dealers.
We all have good commuication to Silber dealers in our surrounding area- and as a FYI might have possibly been able to call others that have them in stock.. that's what we dealers are here for.
It takes the pressure off Justin and his employees- as we pre-order early- but run out quickly also, from locals buying..
Myself as AKFullThrottle- have in our signatures we are Silber dealers.
We all have good commuication to Silber dealers in our surrounding area- and as a FYI might have possibly been able to call others that have them in stock.. that's what we dealers are here for.
It takes the pressure off Justin and his employees- as we pre-order early- but run out quickly also, from locals buying..
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J
Sorry, I can't disclose that information.
Lots
S
the only 1 that matters is MINE!!!
