West Coast Sled's Customer Service

aksnomachinechic · Apr 16, 2010

Am I the only one or are there others out there that are having a hard time with CUSTOMER SERVICE from West Coast Sleds.

Last season 2009 I bought 2 lightweight front suspension kits (one for my Nytro and one for a buddy of mine) from WCS. Now that I am having some problems with my bolts (fit to loose within the spindle) & bushings (wearing down becuase of too much play) in the spindles I cannot get a call back from this guy! I have called at least 5 times within the last 4 months trying to get some answers from this guy..................It's prime spring riding season in ALaska and where am I? Trying to get some replacement parts for my sled so that I can ride.

IMO - If your going to be in the snowmachine business and offer aftermarket parts you'll only be successful if your SERVICE is as good if not better than the parts you market.

Is ANYONE else having this issue??

Zipperno · Apr 16, 2010

Thanks for the heads up. Considered buying from them, but think Iwill stick with Timbersled. They have exellent service!!

aksnomachinechic · Apr 16, 2010

Yup, I have a friend that went with Timbersled this season and he broke his front a-arm. He called on Monday AM and they sent him a new arm and he had it by Thursday, replaced it on Friday eve and he was riding on Sat & Sunday.

NOW THAT'S AWESOME SERVICE!!!

SPOOLED · Apr 16, 2010

they must be busy buying cr and timbersled parts and cloning them. too busy for customer service.

West Coast Sleds · Apr 16, 2010

Your comment ?

SPOOLED said:
they must be busy buying cr and timbersled parts and cloning them. too busy for customer service.

Not cloning....Improving and testing, so I would appreciate you keep your comments to yourself untill you know all of the facts..

West Coast Sleds · Apr 16, 2010

Messages

aksnomachinechic said:
Am I the only one or are there others out there that are having a hard time with CUSTOMER SERVICE from West Coast Sleds.

Last season 2009 I bought 2 lightweight front suspension kits (one for my Nytro and one for a buddy of mine) from WCS. Now that I am having some problems with my bolts (fit to loose within the spindle) & bushings (wearing down becuase of too much play) in the spindles I cannot get a call back from this guy! I have called at least 5 times within the last 4 months trying to get some answers from this guy..................It's prime spring riding season in ALaska and where am I? Trying to get some replacement parts for my sled so that I can ride.

IMO - If your going to be in the snowmachine business and offer aftermarket parts you'll only be successful if your SERVICE is as good if not better than the parts you market.

Is ANYONE else having this issue??

Left 2 messages and no return call yet ..........

aksnomachinechic · Apr 16, 2010

Return call after business hours........

yes, you did call back but after the business day today 6pm Alaska time which would be 7pm your time, BUT you did call. You have stated that you will make his product right, at no cost to me, once you find another shop smith. I hope you are a man of your word.

Thank you for your calls this evening.

Tina

dexter · Apr 17, 2010

I'm running a timbersled front end and its been far surperior to the stock one as far as bushings and ball joints go. of all the aftermarket suppliers i have dealt with in the last 10 yrs timbersled has been the best, they stock the parts and are willing to warranty almost anything.

827revdog · Apr 17, 2010

SPOOLED said:
they must be busy buying cr and timbersled parts and cloning them. too busy for customer service.

now thats funny.

827revdog · Apr 17, 2010

West Coast Sleds said:
Not cloning....Improving and testing, so I would appreciate you keep your comments to yourself untill you know all of the facts..

funnier. must need more TESTING to see the IMPROVING.

aksnomachinechic · Apr 20, 2010

Just for the record: Sean has sent me some new bushings & bolts (they came in the mail today) to replace the ones I have worn out on my suspension. He is now returning my calls and helping me with the issues that I've been having with my front suspension. I'm just sorry that it took having to post a thread to get some attention.

Thank you Sean for your follow up.
Tina

byeatts · Apr 20, 2010

aksnomachinechic said:
Just for the record: Sean has sent me some new bushings & bolts (they came in the mail today) to replace the ones I have worn out on my suspension. He is now returning my calls and helping me with the issues that I've been having with my front suspension. I'm just sorry that it took having to post a thread to get some attention.

Thank you Sean for your follow up.
Tina

Perhaps you can change the Sad face to a Happy face on your post. Looks like the California shop took care of you.

aksnomachinechic · Apr 20, 2010

byeatts said:
Perhaps you can change the Sad face to a Happy face on your post. Looks like the California shop took care of you.

It won't allow me too make that change (unless you know something that I don't know) and the parts that Sean has sent me is just a quick fix for now. He knows what my issues are and he's working with his shopsmith to fix the issues that I'm having ~ so I'm told. The true factor in repair is yet to come, but I'm satisfied temporarily for now.

AKSNOWRIDER · Apr 20, 2010

aksnomachinechic said:
It won't allow me too make that change (unless you know something that I don't know) and the parts that Sean has sent me is just a quick fix for now. He knows what my issues are and he's working with his shopsmith to fix the issues that I'm having ~ so I'm told. The true factor in repair is yet to come, but I'm satisfied temporarily for now.

Tina, just PM one of the mods..they should be able to change it for you..and by all means..keep us up to date on if it gets resolved..glad to see they are trying hard to resolve it for ya...

aksnomachinechic · Apr 20, 2010

AKSNOWRIDER said:
Tina, just PM one of the mods..they should be able to change it for you..and by all means..keep us up to date on if it gets resolved..glad to see they are trying hard to resolve it for ya...

Good idea! Thanks Mike!

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