I'm surprised no-one has mentioned dealers here at all. I had a Polaris for a few years, and between the dealer being a total pain in the a$$ and the distance I had to drive to get parts, it drove me to Ski-Doo. Now, I love my local dealer. They have been absolutely great in dealing with warranty and service over my last 4 Summits. That's what has made me loyal to Ski-Doo. Good, local service. I'm sure it's different dealer to dealer, person to person, etc, but No Limits in Squamish has made the difference for me, and now the company I work for (YES. Snowboards) has a great relationship with the shop, and has bought 8 new Summits because of the service. That's what builds loyalty in my opinion. Way more than if a sled can sidehill 5% easier. Plus etec 800 is the best motor by a long long ways.