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I'm not happy with BD.
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Bd customer service
- Thread starter Dirty10
- Start date
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To clarify, since he would rather insult me than respond to me, Dirty10 posted some reply from Boondocker that explained that basically said they were trying to make their product better but that it'd have to be delayed, and Dirty10 finds this unacceptable. My post was a jab in what I thought was a humorous manner to point out that if the product was released, he (or someone) guaranteed would STILL complain that the product shouldn't have been released until it was completed.
Relax fellas. I'm just posting these things because I'm tired of people biching, and now you make me write a post that is basically biching.
Relax fellas. I'm just posting these things because I'm tired of people biching, and now you make me write a post that is basically biching.
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We're so lucky to have a guy like steve D in this forum, he's so cool.
have fun not wearing pants stevie.
have fun not wearing pants stevie.
N
LOL,
BD is not doing so hot in the customer service dept this year. I feel your pain.
BD is not doing so hot in the customer service dept this year. I feel your pain.
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Well...nobody answers the phone...voice mail is full...and replying to e-mails must be against company policy? Other than that I have no complaints.
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wtf
I called Boondocker twice today, and by dang, I got a real live person both times, and I waited less than five minutes on hold both times, I was personally impressed.
I called Boondocker twice today, and by dang, I got a real live person both times, and I waited less than five minutes on hold both times, I was personally impressed.
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I am just really pissed because they called and said it shipped then 9 days later desided it didnt ship! With everything else that was happened and all the delays I am done with them.
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Really? What number did you call haha? I get a lady that answers right off then its always on hold forever
i was not happy with there sales and who ever fills orders but customer service with the tech was great JR did everything to get me what i needed to get the turbo in and running .i think JR make boondockers they need to find more guys like him
I'll agree there, if you can get Junior to help you (savedbygrace on here) you're set, but as soon as you talk to or deal with other parts of the company it's a lot less reliable.
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Boondocker has been real good to answer my calls and help in many ways over the years.
Maybe they have been off for Christmas for a few days?
They are a bunch of great guys.
Give them another try.
Maybe they have been off for Christmas for a few days?
They are a bunch of great guys.
Give them another try.
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Maybe it's because they are overwhelmed with sales this year because they have the best turbo kit on the market? But if you want to buy an inferior product because they answer the phone, then go right ahead. That makes one more kit available for those of us who want the best
I am happy with the service I have received.
I am happy with the service I have received.
How do I know it's the best? I still havn't seen my kit either.
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Damn straight.
Just put yourself in there shoes for a bit. Everybody there is trying to get to every phone call and help everyone they can. This is what pays the bills. I know they are doing their best. Try PMing savedbygrace on here or safteybob and they should get back to you. Also, I have found that most people have not looked on the website for instructions before calling and that would save a bunch of time there.
Now, back to Steve's laundry issues
Now, back to Steve's laundry issues
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The problem with them is the lack of truthfulness. They tell you week after week that an item is ready, shipped, then when you finally get in touch with them they tell you that it is still being built, or there was issues with it so they had to change it and it will ship next week.
Weeks later you are still hearing the same thing.
EBC's are ready, they aren't ready, they have shipped, they haven't shipped, the ones shipped are bad, etc etc etc
They sit there are tell us things are in the mail so you get a sled torn apart and part way done expecting the parts when they tell you they will have them and they don't show up. I have a brand new M8 that can't be started because it has been torn apart waiting on parts that were supposed to be here "next week" several weeks ago and I can't even ride it stock!!!
Weeks later you are still hearing the same thing.
EBC's are ready, they aren't ready, they have shipped, they haven't shipped, the ones shipped are bad, etc etc etc
They sit there are tell us things are in the mail so you get a sled torn apart and part way done expecting the parts when they tell you they will have them and they don't show up. I have a brand new M8 that can't be started because it has been torn apart waiting on parts that were supposed to be here "next week" several weeks ago and I can't even ride it stock!!!
J
One lesson learned after this... Never torn down your sled before you've got all the parts! Still waiting, but my sled is ready to go at any time...
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