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Came out to Cooke City this weekend with my brand new Pro RMK with 103 miles on it. After our morning ride we came in and grabbed something to eat, after lunch I couldn’t get my sled to start. I didn’t have spark or fuel. Went over and talked to the mechanic/owner Rick at Exxon Polaris in my full gear and helmet and walked in the door and right off the bat he rudely said why don’t you take off your d*mn helmet so I can hear you, (although my friends standing ten feet back could hear me just fine with their helmets still on and backs turned to me). He sounded like he knew about as much about my sled as my dog and didn’t act like he had the time of day to help me. Frustrated, I pulled it over to BEARCLAW BOB’S (he lets you park your sled in his heated shop to melt off for the night for $10) and parked my sled in and went to the motel while my buds went riding. Next morning I pulled it back over to Exxon/Polaris and asked nicely (with my helmet off of course)if they could check it out, being only a couple days old, my dealer where I bought it hadn’t registered it for warranty yet so the mechanic didn’t even want to look at it although I offered to just pay him. He said it was going to take at least 2-3 hours to figure out the problem and even if he did figure out what was wrong he didn’t have parts nor would he take parts off his new ones sitting outside under 4 foot of snow just to get me out riding. Frustrated, pissed off, and eager to ride I agreed to rent a 2010 155 RMK that had a thousand miles from Exxon for the remainder of my trip, they wanted $145 for the half day and $210 for the next day. Well I was stupid and signed the papers. After I pulled out of there with my rental sled I saw BearClaw Bob on the street and he said he would rent me a brand new 2011 M8 for $100 for the rest of the day and only $175 for the next full day. Really upset I took my RMK rental back to Exxon and said I didn’t want it anymore unless they would cut me a deal. They did nothing to work with me or keep me happy and ended up charging me $30 in labor just to come out and RE INSPECT it before they would take it back after only 10 minutes and a hundred yards of ride time (since they were so busy LIKE USUAL yet only had one sled in their shop LIKE USUAL). Happy as hell to get out of that door I went over and saw BearClaw and he was the nicest most hospitable man out on the mountain. He was eager to help and actually had time to do so unlike the rude folks over at Exxon. He parked it inside for me at night in his heated shop and it was full of fuel and oil in the morning ready for me to get on and ride. BearClaw Bob will let you park your sled inside and let you use his tools, Exxon wouldn’t even let my friend borrow an allen wrench for 30 seconds to tighten up his deflector on his Ski-Doo, we went to Bob’s and of course it was no problem.
All I have to say is that I am so angry with Exxon/Polaris I feel like switching over to Arctic Cat and hauling my own fuel out there (Exxon’s owner owns both gas stations now) just so I don’t have to walk into their door again. BearClaw Bob is the man you want to deal with if you ever go out to Cooke, his wife cooks the best breakfast in town and he is one of the nicest most helpful guys I have met and that’s what it takes if you want your customers coming back unlike Rick at Exxon. I talked to a couple more business owners out there and they said they have heard customers complaining of the same thing. Maybe Rick just has too much money and doesn’t feel like he needs the business???? Whatever his situation is, he better change if he wants people to support him. Thanks Bob
resent:
All I have to say is that I am so angry with Exxon/Polaris I feel like switching over to Arctic Cat and hauling my own fuel out there (Exxon’s owner owns both gas stations now) just so I don’t have to walk into their door again. BearClaw Bob is the man you want to deal with if you ever go out to Cooke, his wife cooks the best breakfast in town and he is one of the nicest most helpful guys I have met and that’s what it takes if you want your customers coming back unlike Rick at Exxon. I talked to a couple more business owners out there and they said they have heard customers complaining of the same thing. Maybe Rick just has too much money and doesn’t feel like he needs the business???? Whatever his situation is, he better change if he wants people to support him. Thanks Bob
resent:
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