A lot of warrantee departments have a process where they first deny a larger number of claims. So, I would dispute the claim and challenge them. Did you hit something? If not, tell them professionally and factually what happened. Also politely mention that you will be engaging with the attorney general and BBB. If the still deny you of a legitimate claim, I'd write a letter to your attorney general and politely explain the situation. That usually does something. Then engage the BBB. Keep in constant communication. I had AC try to deny a blown M1000 motor back in the day (crank snapped). I kept after them for a few months and they paid for it eventually.
So I agree with everything you are saying. I have been dealing with this issue and AC customer service since mid February when they told me they would pay only for the chain case.
The day this broke I was riding two feet or more of fresh snow and recall hitting nothing.
However they insist this is my fault and my dealer has done short of nothing to help.
I have talked with an attorney and there is nothing I can do unless I want to fly from Montana to MN to fight in litigation.
I have wrote a letter and spoke with the BBB.
What that came down to was that Textron is not established with the BBB and there is nothing they can do.
I have tried for hours on the phone politely and professionally explaining how I made a switch from Polaris to AC hoping for a more well built machine and am looking for no hand outs but their support.
As is I didn’t get to ride my sled since February as the chain case was in back order for 8 weeks.
I have called once, some weeks twice, pleading and trying to get resolve.
The last call was Tuesday and I was told there is no one else I can talk to or write to as their manager of technical service has made his final decision and my case is closed.
I have had such a bad experience from my dealership doing absolutely nothing to help me all season to AC basically laughing in my face after I bought a new sled.
This is really just sad that both parties have taken zero responsibility and put the blame on me or each other.
Let me be clear I don’t expect all of this to be paid for. But 8 weeks for parts, denying all of my claims for warranty, accepting one then charging it back, and not even being open to the possibility of helping in any way is unacceptable.
I am hoping that from all this i can at least make some money back selling the track to someone that can get some use out of it.
As well, try and sell the sled for a reasonable price in the fall. Heck at least it’s in showroom condition with 450 miles on it.
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