Alternative to IceAge Rails??????

robrstopr

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Colorado Springs

• Oct 16, 2009

• #1

So for the past 2 1/2 months I've been trying to get IceAge Rails, and axle kit. Pi$$ poor customer siervice has finally pushed me over the edge.

What is a good alternative?

I know IceAge makes some of the best, but I'll ride stock before I waste another second trying to get a set.

Craig

 

B

blackhillsnytro

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Nov 22, 2008

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Spearfish SD

• Oct 16, 2009

• #2

I have a buddy that had to call three times wanting to give them money. Finally got them after the third call. Good quality stuff but he kinda felt the same

 

RX-1MT

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Butte Montana

• Oct 16, 2009

• #3

Did you try getting a set from timbersled?

 

motojunkie101

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• Oct 16, 2009

• #4

RX-1MT said:

Did you try getting a set from timbersled?

Click to expand...

Thats where I got mine...didn't have a problem.

 

P

philsummers21

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• Oct 16, 2009

• #5

You would think there would be more people making Rails. What sets Iceage above and beyond other rails?

 

A

Alaskan

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• Oct 16, 2009

• #6

ANother confirmed complaint!

I too have been trying to get a hold of these people for months to buy rails....what a joke! With this economy they should be appreciative of their customers! If your to busy HIRE MORE HELP! Months are completely rediculous and unheard.
As far as I know there are no other alternative rail options from other companies.....is there? At least for Yamaha specific sleds? If there were, they'd steal all ICE Ages business cause their customer service is NON EXISTENT!

 

I

icr

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• Oct 16, 2009

• #7

I'd recommend emailing them. That's what I did, often getting 2 responses per day while trying to explain what I needed as I was getting custom rails made. I know they just lost at least one employee so they could be short staffed right now, but they were when I ordered too. I thought they had great service and an excellent product, I'd highly recommend them.

 

roughrider99

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• Oct 16, 2009

• #8

hoepfully they aren;t getting more orders than they can handle cause that could hurt them much like the team 2 episode. I ordered a set last year in january, called in the morning they were out of stock, got a call about 3 hours later telling me my rails were made and shipped in the mail. they were great to deal with. hopefully they get their ducks in a row cause do they do have a great product.

 

TBird

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North of Sweden

• Oct 17, 2009

• #9

I had no problems getting my rails, all correspondans by mail before laying the order on their website http://www.iceagemfg.com, from me they get excellent feedback.

 

J

jd1964

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Dec 19, 2007

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Whitefish, Mt

• Oct 17, 2009

• #10

162 rails

I called iceage and talked to them and asked a few questions. The guy told
me to order off the web site. So I ordered them got them in a week. Very pleased.
Jim

 

S

spooner187

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Feb 4, 2008

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Seattle wa

• Oct 17, 2009

• #11

order online

I had mine within two weeks I ordered rails and the axle. i called and they told me they were waiting on aluminum that the machine the axles from. they told me when the metal was supposed to come in and they shipped my rails and axle within an hour of when the got their shipment. I was extremely happy with their service.:beer;:beer;:beer;:beer;

 

A

Alaskan

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• Oct 17, 2009

• #12

This is good to hear

Good to hear positive feedback makes me feel much better about spending money with a vendor when customer service is questionable. I will try again through their web site and hope for the best...they do have a nice product!

 

Turblue

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Alberta

• Oct 18, 2009

• #13

I have ordered several sets over the last few years....when I emailed them they got back to me all the time....plus I had a record of what I ordered in the emails.....when I tried to phone there it was hit or miss if they answer.....So the next few sets I just emailed them and things were good

 

C

colorado yamaha

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Colorado Springs, CO

• Oct 18, 2009

• #14

Sounds like they do business when they get around to it ~ order CR Racing.

 

A

Alaskan

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• Oct 18, 2009

• #15

more info

colorado yamaha said:

Sounds like they do business when they get around to it ~ order CR Racing.

Click to expand...

>>
So how much does a set of stock Apex rails cost from CR, stock length with stock holes for TS or KMOD ? CR has nice stuff but over priced in my opinion, curious how much though?

 

sledheadd

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too far from mountains Alberta Canada

• Oct 19, 2009

• #16

My CR 162 rails for Nytro were around $700.00 for polished