Actually I did 250,000.00 in the web site but I will be checking on the links thank You for reporting that. OK here are the dates ck # 2365 made out for made out for $8625.00 cleared my bank my bank on 11/20 made out on 11/6 and of course this is the year 2014 if you would like me to post the check I can do that too. I also have the text from correy I have him listed as boston racing on my phone I can see how I can get this transferred to this and list it for you too. As far as the turbo that was ordered it was a oilless external wastegate setup I will go into further details latter but I had a call today that said Silbers had refused delivery of my package and I must pick it up but you see I have the page still on my phone that said it was delivered to him on Friday 2/27/2015 strange enough I called Correy let him know it was signed for that day.
Now as far as the turbo and me not going to Mccall Have you tried putting your sled back together it comes apart ALOT easier then it goes back together I've got it back to stock now and I did take pictures of it torn apart with everything but the turbo on I thought I might need them if I pursue a suit.
Now when I buy a high ticket Item I do expect to get what I pay for and in a timely manner and if I buy a 2$ item from wal-mart well it is what it is.
You see I deal with people everyday and yes some are difficult but I do find a way to satisfy my costumers I lost 6800.00 on one job last year due to poor framing and a difficult costumer but all in all when I left the job he was a satisfied costumer and I have and will continue to receive more work because of that I'll even put a bet and say this was probably pennies on the dollar in the long run word of mouth can and is huge.
I will be posting more on this as it continues and if you do require I will post check, dates, time of calls.
Thank You all for reading my post and sending PM's I will get back and call
Normally I wouldn't respond on a public forum like this but in the spirit of transparency figured I would.
I apologize that this situation has digressed to where it has. There was a miscommunication on November 8th when I asked you which kit you decided to go with and you said oiless and told Justin to put you down for a standard kit with self lube. You received the kit on December 11th and sent me a text on January 17th in follow up to a conversation we had about sending a wire harness for a 2012 making no mention of the missing external wastegate components.
In February you let me know that you had ordered an external kit and received a standard kit. I agreed that there was a mistake made and said we would send you the external components. We did not have any exhaust housings in stock and planned to ship you the parts as soon as they were available.
A little over a week ago you called me to let me know that you removed the kit and had already sent the kit back to Silber and that you were expecting a refund. I agreed to talk to Silber and see what options were available. I did talk to Justin and he restated that there are no refunds on turbo kits but he would take another kit slated for somebody else apart and give you the external components. Silber received your kit in the mail and had his guys swap the housings and ship it back to you. You must have received it by now and that is the inspiration for this post.
I am sorry it took so long for this to get resolved but to lay all the blame on Silber or myself is a stretch. Threatening a "suit" is even more ridiculous and when threats like that are tossed out there it makes it extremely hard to do anything for you at all. You got the kit 4 months ago and up until a month ago didn't notice it was the wrong one. I am sorry we didn't have the parts on hand to remedy the situation immediately but I was doing my best to make it right. I do my best to handle every situation as quickly as possible but there are times when even the best customer support in the world take a hit for things outside their control.
You tried to call me once yesterday at 2 in the afternoon and I happened to already be on another call and forgot to call you back. I am diligent about returning calls but I must have got sidetracked and forgot. No Ill will....just a simple case of having to finish a sled and it slipped my mind.
Silber Turbos has always been committed to customer service. The problem is that when your on the phone all day there is somebody who can't get through and he has to set time aside to actually build and ship the components. There will be tons of people who have had some type of issue with Silber in the past and realizing that he needed help asked me to field some of the calls. I appreciate all the kind words people have to say about the service I provide but to knock Silber and praise me is wrong. I am here providing that support because of him. When you have an issue and need parts he is the one that is sending them or paying for them. Silber does not issue refunds on turbo kits and at this point has done everything he could to make sure you got what you paid for.
Once again I apologize that your deal did not go as smoothly as anybody would have liked but I am confident that if you take that brown box and put the contents on your sled you will be smiling from now until the end of the season.
Silber has no intention of responding to this thread as he refuses to get involved in the mudslinging.
